Refund Policy

This policy explains how cancellations and refunds work when you enrol in a LanguagesTutor course. It sits alongside our Terms of Service, which it doesn't replace.

1. Trial period

If you're not satisfied, you may request a full refund within 7 days of enrolment and before your second class. Once your second class has taken place, or 7 days have passed since enrolment — whichever comes first — the trial period ends and section 2 below applies instead.

2. After the trial period

Once the trial period above has passed, fees already paid for completed classes are non-refundable. If you need to stop partway through a paid block of classes, let your tutor know through your usual class contact channel (WhatsApp or email) and we'll agree on how to handle any classes you haven't yet taken.

3. Rescheduling vs. refunds

Missing a class isn't the same as cancelling your enrolment. If you need to reschedule a single class, contact your tutor as early as possible — this doesn't require a refund request. Repeated late cancellations or no-shows may affect your ability to reschedule, but don't by themselves entitle you to a refund.

4. How to request a refund

Contact us through the Contact page with your name and the email or WhatsApp number you enrolled with. We'll confirm whether your request falls within the policy above and, if approved, process it back to your original payment method within a reasonable timeframe.

5. Conduct-related endings

As set out in our Terms of Service, we reserve the right to end a working relationship, without refund for completed sessions, in cases of abusive behaviour toward a tutor or misuse of the service.

6. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

7. Contact us

Questions about a refund or cancellation? Reach us through the Contact page.